Most helpful client reviews
127 of 130 persons found the following review helpful.
Continous Drain Does Not Work As Advertised
By C. Rieger
I putchased this unit as it was specified as having three features I wanted in a basement unattended dehumidifier a) automati restart on power failure b) continous gravity drain and c) automatic defrost. When I received the unit and hooked up the continous drain hose the unit continued to fill up it is bucket and automati stop when the bucket filled up. I checked various times to make sure I had hooked up the automati drain as per istructions which were very straight forward. Finally convinced I had hooked up the hose in the right way I called Danby client care in Toronto. Got through to them very quickly. The person I spoke with explained that, yes, this model was having ” constructing problems” and a lot of units were not automati draining, but they were working on a “fix”. He offered to take my name and mail me the repair as soon as it was out. When I asked him how long the fix has been worked on and when it would be available , he responded ” for various months” and ” any week now”. Well not more than willing to wait for the “fix” I asked and got my cash back from the reseller I had purchased the unit from. So before I would buy this unit ( which appeared rather solid) if the continous drain feature is essential to you I would check and make sure the “fix” is in.
46 of 51 persons found the following review helpful.
Doing an excelent Job
By Ed Hoar
This unit cost more than my other choices, but I have had my former dehumidifier for over 30 years and I thought energy consumption was going to be a substantial portion of the cost. The unit appears well made, is easy to carry around (although heavy) and the humidity controls are simple.
When on a hard surface, the unit is easy to roll about.
I do not use nor suppose to use the timer function or the remote control.
The unit came in half the time promised, and I was capable to install it before departing on a trip.
The setup was easy and the instructions adequate. I use the drain rather than the bucket. I like the way the drain is solidly attached to the unit rather than to the bucket. The hose is an unimpressive plastic unit but I think the attachment is a ordinary bib thread so I suppose if there is a problem I may attach a general hose.
The display is easy to read but a little awkward as it displays five items with only two displays. The humidity is ordinarily displayed on one unit and pressing the up down buttons changes the humidly set point. Thus checking the humidity set point may alter it. The labels for the buttons are iconic so I was puzzled by the timer button which I don’t use and didn’t expect. The unit may be set to start out in the future and run for a fixed time. Why I can’t imagine. Save the instructions for this function. A reasonable betterment would be to place the basic instructions on the back of the unit so 20 years from now you may find them.
The power failed once since installation and the unit came back on to default settings which are reasonable altho I need to lower them. Remembering the set point through a power failure would be a nice improvement. Although I may tell the humidity has noticeable bettered since installing the unit, I can’t comment on how well it works. I don’t empty the bucket nor may I listen it as it is in the basement. The only noise is the fan noise which seems reasonable. The air exit is straight up which means a minimum of distraction or blowing papers around.
I did not give this unit the 5th star because I do not observe it in action nor may I compare it to other units.
37 of 41 humans found the following review helpful.
Lasted one summer and is Noisy
By RN
Warning. I purchased a Danby dehumidifier after magnificent buyer report reviews and research. It worked GREAT for one summer. But by fall I noticed this thing wasn’t working as good. I saw less water being drawn out. I thought it was because temperatures were dropping in Chicago, so I packed it up for the winter. Well spring comes and it didn’t work at all. I called Danby and they stated to send it to a local shop. I searched for days to find a shop. Most companies stated it just takes too long to get elements from Danby and they stopped doing repairs. After calling Danby again, I found a shop in North Chicago area, I live in the south suburbs. So I packed this heavy piece of machinery, yes it weighs with regards to 80 pounds, in my CUV and fought traffic on the Dan Ryan. Got a call back a few days later stating the warranty wasn’t valid and it would cost around $150 to repair. Luckily the owner was legit and stated that these things never last long. He gets a lot of complaints and he commended I buy a new dehumidifier instead. Don’t buy a Danby in the US. It is too tough to get elements and their warranty is a joke, 6 months. I noticed now they are 1 year, but Whirlpool units have up to 5 years. If you buy this unit get an extended warranty, I didn’t and regret it. I would just stay away from Danby dehumidifiers.
I just purchased a Frigidaire unit from Amazon with a 3 year warranty. So far it is working like a champ and it is MUCH LESS noisy. Now I am realizing I made a huge fault buying a Danby. I thought all dehumidifiers were noisy, my whirlpool I substituted was piercing and the Danby was even louder. The Frigidaire unit makes so much less noise. So another reason to stay away from Danby.
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